This letter was received from FOCUS today as per Mickey Smith, STMA President’s request:
Dear SeaTrail Residents,
We are excited to announce that FOCUS Broadband will soon begin upgrading SeaTrail to fiber optic delivered high-speed internet service. Fiber optics is the very best way to deliver high-speed internet service because it delivers faster speeds and better reliability. In the coming weeks, crews will be working in your neighborhood to install the new fiber optic lines in the utility easement and/or public right-of-way.
As part of this process, you will see the ground marked temporarily with paint to indicate where existing utilities are buried. While work is in progress, you may see orange pipe sticking out of the ground for a short time until the fiber is pushed through it and buried. Once the main fiber optic lines have been installed along your street, a second crew will come through and install a fiber optic connection line that will connect your home to the new fiber optic network. You will not have to be present while work is being done and you do not have to request to have the fiber optic connection line installed at your home, it will be installed automatically because you have existing service.
Once your fiber optic connection line has been installed and you are connected to the new network, FOCUS Broadband will notify you that fiber optic service is available. At that time, you will be asked to contact our customer care center to schedule an appointment to have your FOCUS Broadband services converted to fiber optics. There will be no charge for the conversion to fiber optics if you schedule your appointment within the free conversion period. All services will be converted to the new fiber optic network and the copper and coaxial networks currently in use in your neighborhood will be discontinued in the coming months.
The installation of this new fiber optic network is the means by which FOCUS Broadband will provide services for decades to come. We ask for your patience as we work to build more capable and reliable services. Rest assured that FOCUS Broadband will make every effort to disturb as little landscaping as possible. We apologize in advance for any inconvenience.
If you have questions, please contact our Construction Control Center at 910.755.1815.
Cooperatively, FOCUS Broadband