Frequently Asked Questions (FAQ)
Don’t see an answer to your question below? Try our contact form HERE to submit your question.
WEBSITE ACCESS & LOGIN
How do I login to the STMA website?
In the top right corner, enter your username and password in the corresponding fields and click Login.
(You do not need to login to view the website. You only need to login to view the Member Directory, Financials and STMA Board Meeting Minutes.)
How do I request my website login?
In the top right corner under the login section, there is a Request Login link. Click there and submit your email. If you receive this message in red “There is no user registered with that email address” please send a request to support@seatrailma.com. If you are a property owner in Sea Trail, you will receive a username and password.
(You do not need to login to view the website. You only need to login to view the Member Directory, Financials and STMA Board meeting minutes).
What if I forgot my login password?
In the top right corner under the login section, there is a Forgot Password link. Click there and submit your email. Our system will immediately send you an email advising you of your temporary password. (If you do not receive your temporary password immediately, please check your SPAM/GREY MAIL folder within your email system. ATMC and AOL tend to SPAM this email from our server.)
Once logged in, you can click on “Profile”, > “Edit”, > “My Account” > “Change Password” on left side. Also, you can edit other key information from the “Edit Profile” section.
Click here to see extra instructions: http://prntscr.com/f0d14v.
If you need additional assistance, please send an email to support@seatrailma.com.
How do I change my password?
In the top right corner (STMA Member Log In), enter your username and password in the corresponding fields and click Login. Once you login, click on Profile in the upper right corner. You will see your profile > Click on Edit > Click on My Account > on the left side click on Change Password > fill in your Current Password > Add your New Password and Confirm Password > Click the Update Password button. You will see a confirmation message in green stating “Your account was updated successfully.”
Click here to see extra instructions: http://prntscr.com/f0d14v.
How do I update my Member Directory Profile on the website?
Click HERE to access detailed directions on updating your Member Directory Profile.
How do I add a photo to my Member Directory Profile on the website?
Click HERE to access detailed directions on adding your own photo to your Member Directory Profile.
How do I easily find something I am looking for on the website?
To find anything on the website go to the top right corner of any page of the website and type what it is you are looking for in the SEARCH BOX and click on the spyglass.
What do I do if I'm not receiving regular email notifications from the Master Association President?
In the top right corner (STMA Member Log In), enter your username and password in the corresponding fields and click Login. Once you login, click on Profile in the upper right corner. You will see your profile > Click on Edit > Click on My Account > be sure that your email address is correct > then on the left side click on Notifications > Be sure that the Email Newsletters is checked, if not check it > Click the Update Notifications. You will see a confirmation message in green stating “Your account was updated successfully.”
Click here to see extra instructions: http://prntscr.com/f0d14v.
If you continue to not receive the regular emails from the STMA President, please add “president@seatrailma.com” to your address book, check your GREY/SPAM folder for emails from this address and if that doesn’t work, contact your email provider (ATMC, AOL, Yahoo, MSN, Hotmail, etc.).
ATTENTION ATMC email addresses – click here for detailed information from ATMC regarding Spam Mail FAQ
FACILITIES & ACCESS CARDS
As a property owner, what amenities am I entitled to use?
The pools at the MAC and Pink Palace Buildings. Tennis Courts, Library, Chapel, Fitness Center, Spa and Beach Parking Lot. The main rooms in the MAC, Pink Palace and Creekside Buildings are by reservation only.
How do I make a reservation to use the main rooms in the MAC, Pink Palace, or Creekside Building?
What are the hours of operation in our facilities?
- Beach Parking Lot – 6 am to 10 pm. Access card required. No overnight parking allowed.
- Pools (Pink Palace & MAC) – 6 am to 9 pm. Access card required. 2019 Opening is April 1st.
- Exercise/Fitness Facility & Spa – 5 am to 9 pm. Access card required.
- Tennis Courts – 6:30 am to 10 pm. Access card required.
- Jody Hughes Library – 6:00 am to 9:00 pm. Access card required.
- Chapel on the Green – Unlocked between 7:00 am to 5:00 pm. Access card required between 6:00 am to 7:00 am and 5:00 pm to 7:00 pm.
- Pink Palace Complex – By reservation only. Access card required.
- Maples Activity Center – By reservation only. Access card required.
- Creekside/Multi-Purpose Room – By reservation only. Access card required.
How do I receive a new access card ?
Please complete the NEW ACCESS CARD REQUEST FORM – Click HERE to view and submit this form.
CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE STMA ADMINISTRATOR AT (910) 579-5374 OR EMAIL administrator@seatrailma.com TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP CARDS.
(An access card is needed to enter pools at the MAC and Pink Palace, Tennis Courts, Library, Chapel, Fitness Center, Spa and Beach Parking Lot.)
How do I replace my LOST access card to the property owner facilties?
You will need to submit PROPERTY OWNER’S LOST ACCESS CARD REPLACEMENT FORM – Click HERE to view and submit this form. There is a $25 replacement charge so please bring cash or a check to your appointment.
CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE STMA ADMINISTRATOR AT (910) 579-5374 OR EMAIL administrator@seatrailma.com TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP YOUR CARDS.
How do I receive a temporary access card?
The property owner must be in good standing with the STMA.You will need to submit a temporary access card form TEMPORARY ACCESS CARD FORM – Click HERE to view and submit this form.
CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE ACCESS COMMITTEE AT (910) 579-8284 OR EMAIL calendar@seatrailma.com TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP CARDS. A $25.00 DEPOSIT CASH OR CHECK IS REQUIRED UPON PICKUP.
Who do I contact if my access card is not working?
Please contact the STMA Administrator at (910) 579-5374 or email administrator@seatrailma.com (during regular business hours) or (910) 575-8284 to reach an access committee member.
Are weekly renters allowed to use my access card to our property owner facilties?
The answer is NO, unless they have a 90 day lease or longer and STMA has copy of the lease. Owner MUST complete the following form to allow tenant access to our facilities:
TENANTS INFORMATION FORM – Click HERE to view and submit this form
How to do I find an specific event on the STMA Website CALENDAR?
Check out the CALENDAR page! The left side allows you to filter by all of our facilities, golf groups or activities; while the right side shows upcoming local events. As you filter or use the search box, the middle area shows all of the events for that day/week/month/year as you select each tab in the middle. Click the link below to learn how to use the website calendar with step by step directions.
If there is something wrong with one of the facilities, how can I ask it be fixed?
Immediately contact Facilities Committee Chair, Tom Pickel, 910-616-4147.
CONTACT INFO
How do I find Debra’s (STMA Administrator) phone number or email address?
Her information is located in the footer of every page:
Phone: 910-579-5374
Email: administrator@seatrailma.com
How do I contact a Sea Trail Master Association Board Member?
Sea Trail Master Association Board of Directors
President: Jack Phillabaum, president@seatrailma.com
Vice President: Roz Dahlen, vicepresident@seatrailma.com
Secretary: Bob Forrester, secretary@seatrailma.com
Treasurer: John Rothermel, treasurer@seatrailma.com
Click HERE for more details!
How do I have an event added to the STMA Calendar?
To add an event to our calendar, please send an email to calendar@seatrailma.com. Be sure to include type of activity, date, time and location. If you need to reserve a room in any of the Sea Trail MA facilities, please follow the directions below.
How do I submit an article to the NEWSLETTER?
To submit an article to the NEWSLETTER, send an email to newsletter@seatrailma.com .
All information submitted for posting to the website Newsletter must be specific and accurate. No editing of content will be made by the website support.
How do I contact some one for website support?
If you are having a problem with the STMA website, please send an email to support@seatrailma.com for assistance.
MISCELLANEOUS
If I have a maintenance issue with my condo/townhome, who do I call?
You should call your maintenance company for your condo/townhome. They are the ones who will take care of your particular area. These areas are not the responsibility of the Sea Trail Master Association.
How do I sign up for a golf group?
To view our golf groups, click Golf Groups. Scroll down and you will see our various golf groups available to join. You can also signup for a weekly tee time or you can request to join, simply by clicking on the specific email link. Please note the Sea Trail Master Association Administrator cannot answer your questions related to golf. Please contact the golf groups directly to have your questions answered.
Where do I find the STMA Rules Document?
You can find the Rules Document for the STMA on the:
- About Us page > Committees > Rules Committee
- Click HERE for the entire Rules Document
- Type rules to the Search Box at the upper right hand corner of any page