Please check these FAQs to find an answer to your question first prior to sending a contact form. If you still do not find your answer, complete the contact form HERE to submit your question.
WEBSITE ACCESS & LOGIN
How do I login to the STMA website?
In the top right corner, enter your username and password in the corresponding fields and click Login.
(Please Note: You do not need to login to view the website. You only need to login to view the Member Directory, Financials and STMA Board Meeting Minutes.)
How do I request my website login?
In the top right corner under the login section, there is a Request Login link. Click there and submit your email. If you receive this message in red “There is no user registered with that email address” please send a request to email@example.com. If you are a property owner in Sea Trail, you will receive a username and password.
(Please Note: You do not need to login to view the website. You only need to login to view the Member Directory, Financials and STMA Board meeting minutes).
What if I forgot my login password?
In the top right corner under the login section, there is a Forgot Password link. Click there and submit your email. Our system will immediately send you an email advising you of your temporary password. (If you do not receive your temporary password immediately, please check your SPAM/GREY MAIL folder within your email system. ATMC and AOL tend to SPAM this email from our server.)
Once logged in, you can click on “Profile”, > “Edit”, > “My Account” > “Change Password” on left side. Also, you can edit other key information from the “Edit Profile” section.
Click here to see extra instructions: http://prntscr.com/f0d14v.
If you need additional assistance, please send an email to firstname.lastname@example.org.
How do I change my password?
In the top right corner (STMA Member Log In), enter your username and password in the corresponding fields and click Login. Once you login, click on Profile in the upper right corner. You will see your profile > Click on Edit > Click on My Account > on the left side click on Change Password > fill in your Current Password > Add your New Password and Confirm Password > Click the Update Password button. You will see a confirmation message in green stating “Your account was updated successfully.”
Click here to see extra instructions: http://prntscr.com/f0d14v.
How do I update my Member Directory Profile on the website?
Click HERE to access detailed directions on updating your Member Directory Profile.
How do I add a photo to my Member Directory Profile on the website?
Click HERE to access detailed directions on adding your own photo to your Member Directory Profile.
How do I easily find something I am looking for on the website?
To find anything on the website go to the top right corner of any page of the website and type what it is you are looking for in the SEARCH BOX and click on the spyglass.
What do I do if I'm not receiving regular email notifications from the Master Association President?
In the top right corner (STMA Member Log In), enter your username and password in the corresponding fields and click Login. Once you login, click on Profile in the upper right corner. You will see your profile > Click on Edit > Click on My Account > be sure that your email address is correct > then on the left side click on Notifications > Be sure that the Email Newsletters is checked, if not check it > Click the Update Notifications. You will see a confirmation message in green stating “Your account was updated successfully.”
Click STMA Edit Profile to see extra instructions.
If you continue to not receive the regular emails from the STMA President, please add “email@example.com” to your address book, check your GREY/SPAM folder for emails from this address and if that doesn’t work, contact your email provider (ATMC, AOL, Yahoo, MSN, Hotmail, etc.).
ATTENTION ATMC email addresses:
- Click HERE for detailed information from ATMC regarding Spam/Grey Mail FAQs
FACILITIES & RESERVATIONS
As a property owner, what amenities am I entitled to use?
The pools at the MAC and Pink Palace Buildings. Tennis Courts, Library, Chapel, Fitness Center, Spa and Beach Parking Lot. The main rooms in the MAC, Pink Palace and Creekside Buildings are by reservation only.
All Master Association members in good standing will be able to access the facilities of the Village Activity Center (VAC). These include indoor and outdoor pools, meeting space, Tiki Bar and their restaurant, House’s Place at the Beach. In order to take advantage of these facilities, you must document your status as a STMA member and fill out their required forms. Click https://seatrailma.com/sea-trail-villas-activity-center-vac/ for the specific forms and further information.
What types of activities are restricted from using our facilities?
Examples of activities for which these facilities may not be reserved include, but are not limited to, the following:
• Political Meetings/Fundraisers, Activist Group Meetings/Activities;
• Business meetings of any kind that involve the solicitation of business;
• Meetings of legally registered organizations not established under STMA, whether for profit or not for profit, unless such meetings receive prior approval from the STMA Board of Directors
• Seminars or meetings for the sole purpose of generating commercial opportunity
Please review the STMA Rules document STMA-RULES-Revised-04-20-2020, Section F 10 d, e & f for more details.
How do I make a reservation to use the rooms in the MAC, Pink Palace, or Creekside Building?
How do I make a reservation to use the Chapel on the Green and/or Brick Laying?
Prior to submitting your request, please check the calendar (HERE) to make certain the room, date and the time you would like to reserve is available.To request a reservation, please click HERE complete and submit the form. For questions, please contact Maura Baldwin at919-649-0497 or Georgia Phillabaum at 910-579-8396 or firstname.lastname@example.org
What are the hours of operation in our facilities?
- Beach Parking Lot – 6 am to 10 pm. Access card required. No overnight parking allowed.
- Pools (Pink Palace & MAC) – 6 am to 9 pm. Access card required. 2019 Opening is April 1st.
- Exercise/Fitness Facility & Spa – 5 am to 9 pm. Access card required.
- Tennis Courts – 6:30 am to 10 pm. Access card required.
- Jody Hughes Library – 6:00 am to 9:00 pm. Access card required.
- Chapel on the Green – Unlocked between 7:00 am to 5:00 pm. Access card required between 6:00 am to 7:00 am and 5:00 pm to 7:00 pm.
- Pink Palace Complex – By reservation only. Access card required.
- Maples Activity Center – By reservation only. Access card required.
- Creekside/Multi-Purpose Room – By reservation only. Access card required.
If there is something wrong with one of the facilities, how can I ask it be fixed?
Immediately contact the Facilities Committee Chair: Craig Brown at email@example.com or 484-919-4167
Where are the Sunset and Sea Horse Rooms located?
Both of these meeting rooms are located via the side door to the Pink Palace building off the pool area. The Sunset Room is immediately on the left as you enter into the hallway. The smaller Sea Horse Room is on the right across the hall from the women’s bathroom.
How do I receive a new access card ?
Please complete the NEW ACCESS CARD REQUEST FORM – Click HERE to view and submit this form.
CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE STMA ADMINISTRATOR AT (910) 579-5374 OR EMAIL firstname.lastname@example.org TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP CARDS.
(An access card is needed to enter pools at the MAC and Pink Palace, Tennis Courts, Library, Chapel, Fitness Center, Spa and Beach Parking Lot.)
How do I replace my LOST access card to the property owner facilties?
You will need to submit PROPERTY OWNER’S LOST ACCESS CARD REPLACEMENT FORM – Click HERE to view and submit this form. There is a $25 replacement charge so please bring cash or a check to your appointment.
CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE STMA ADMINISTRATOR AT (910) 579-5374 OR EMAIL email@example.com TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP YOUR CARDS.
How do I receive a temporary access card?
The property owner must be in good standing with the STMA.You will need to submit a temporary access card form TEMPORARY ACCESS CARD FORM – Click HERE to view and submit this form.
CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE ACCESS COMMITTEE AT (910) 575-8284 OR EMAIL firstname.lastname@example.org TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP CARDS. A $25.00 DEPOSIT CASH OR CHECK IS REQUIRED UPON PICKUP.
Who do I contact if my access card is not working?
Please contact the STMA Administrator at (910) 579-5374 or email email@example.com (during regular business hours) or (910) 575-8284 to reach an access committee member.
Are weekly renters allowed to use my access card to our property owner facilties?
The answer is NO, unless they have a 90 day lease or longer and STMA has copy of the lease. Owner MUST complete the following form to allow tenant access to our facilities:
TENANTS INFORMATION FORM – Click HERE to view and submit this form
How to do I find a specific event on the STMA Website CALENDAR?
Check out the CALENDAR page! The left side allows you to filter by all of our facilities, golf groups or activities; while the right side shows upcoming local events. As you filter or use the search box, the middle area shows all of the events for that day/week/month/year as you select each tab in the middle. Click on the highlighted title of the event for more details. Click the link below to learn how to use the website calendar with step by step directions.
How do I find the STMA Administrator's phone number or email address?
Her information is located in the footer (bottom) of every page:
How do I contact a Sea Trail Master Association Property Owner Board Member?
Sea Trail Master Association Board of Directors
President: Roz Dahlen, firstname.lastname@example.org
Vice President: Jack Phillabaum, email@example.com
Treasurer: Greg Barratt, firstname.lastname@example.org
Secretary: Todd Rademacher, email@example.com
Members at Large: Robert Hill, Donald Bean, Dana Connelly
Click HERE for more details!
How do I contact the STMA Calendar to add an event?
To add an event to our calendar, please send an email to firstname.lastname@example.org. Be sure to include type of activity, date, time and location. If you need to reserve a room in any of the Sea Trail MA facilities, please follow the directions below.
How do I contact the NEWSLETTER to submit an article?
Newsletter Submission Guidelines
To submit information to the STMA website Newsletter please:
- Send to email address email@example.com ONLY. No requests will be accepted to personal emails or STMA board members.
- Make sure all information is accurate. No editing will be done.
- If you want to send a flyer/poster, please send as a Word document or PDF file only.
- If you only send your information in a flyer or poster without a short blurb to highlight the content please note ONLY a link to the flyer/poster will be published. However, we would recommend a short statement or blurb to draw people into your information in addition to the flyer/poster.
- Your information will be published typically in 1-2 business days so plan accordingly and do not wait until the last minute to send a Newsletter submission.
- If you want us to re-post your information, please give us the specific date you want it re-posted when you submit your original request.
- Due to time restraints, we do not reply back to let you know your information has been posted. Please check the website for the posting.
- If the posting is date specific, it is auto deleted the day after. Others may remain longer determined by content.
If you have any questions, please email us at firstname.lastname@example.org We are glad to help!
All information submitted for posting to the website Newsletter must be specific and accurate. No editing of content will be made by the website support.
If I have an item I want to sell how can I advertise it on the website?
Send all of the information for your For Sale item/s (including pictures, if you would like) to email@example.com Your item will be posted for 30 days on the website and then it will automatically be deleted. If you have not sold your item within the 30 days you may opt to re-post it.
How do I contact some one for website support?
If you are having a problem with the STMA website, please send an email to firstname.lastname@example.org for assistance.
Where can I find the STMA rules?
Click STMA RULES 4-20-2020 to read the Rules document.
How do I submit a RULE VIOLATION to the Sea Trail Master Association?
ALL violations must be submitted online using the Rules Violation Report – Click HERE (Please DO NOT Call)
You can access STMA Rules in various locations:
- About Us page > Committees > Rules Committee
- About Us page > STMA Rules button
- About Us page > Important Documents button
- Click HERE to view STMA Rules
- Type STMA Rules in the Search Box at the upper right hand corner of any page
- Questions or concerns to Chair: Sylvia Chester at email@example.com
Do I need approval to make any changes to the exterior of our house or our property?
This is a limited list of items that approval must be received from the ARC (Architectural Review Committee) before installation or change:
- exterior lighting
- structures including, but not limited to, gazebo, playground equipment, fountains, well facilities, etc.
Please review the ARC Standards HERE for all of the detailed standards/requirements needed for all desired changes.
Click HERE to complete and submit the ASC Request for Change in Design Form required by the ASC Committee for any design changes you want to make to your home and/or property.
If I have a maintenance issue with my condo/townhome, who do I call?
You should call your maintenance company for your condo/townhome. They are the ones who will take care of your particular area. These areas are not the responsibility of the Sea Trail Master Association.
How do I sign up for a golf group?
To view our golf groups, click Golf Groups. Scroll down and you will see our various golf groups available to join. You can also signup for a weekly tee time or you can request to join, simply by clicking on the specific email link. Please contact the golf groups directly to have your questions answered. Please note the Sea Trail Master Association Administrator cannot answer your questions related to golf.
Who do I contact to cut down a tree in my yard or if a vacant lot is not bush hogged regularly?
Homeowners tree removal requests and lot mowing questions are handled by the STMA Administrator. Please contact Debra Bordeaux 910-579-5374 (firstname.lastname@example.org) with any questions or concerns.
CAMS (COMMUNITY ASSOCIATION MANAGEMENT SERVICES)
Who is CAMS?
Effective January 1, 2021, CAMS (Community Association Management Services) located in Wilmington, NC, has been selected by our Board of Directors to provide Accounting Services for the STMA. CAMS is a local Accredited Association Management Company (AAMC) that has provided services to community associations for almost 30 years.
What services does CAMS provide the STMA?
CAMS will provide accounting services to the association which includes billing & collecting assessments (yearly dues), processing and paying the associations expenses, providing monthly financial reports to the STMA and processing ownership transfers. All duties outside of accounting services, will continue to be performed directly by our Board and On-Site Administrator (Debra).
Click Step by Step Guide to Your CAMS Account to help establish your account.
How can I contact CAMS?
How do we pay our dues or assessments?
Property owners will have 24/7 access to their accounts through CAMS Owners Portal (www.camsmgt.com/owner) where billing and payment preferences can be set and electronic payments can be processed by Automatic Draft (ACH), eCheck or credit card.
Here is the contact information for your questions:
Monday – Friday
8:30 am to 5:00 pm
OWNER’S WEB PORTAL
Mail payments to:
Sea Trail Master Association, Inc.
PO Box 97548, Raleigh, NC 27624-7548