Please check these FAQs to find an answer to your question first prior to sending a contact form.  If you still do not find your answer, complete the contact form HERE to submit your question.

WEBSITE ACCESS & LOGIN

How do I login to the STMA website?

In the top right corner, enter your username and password in the corresponding fields and click Login.

Please Note: You do not need to login to view the website.  You only need to login to view private information for property owners only: Member Directory, Important Documents, Board Minutes, Rules Document and Financials (located now on the CAMS website).

How do I request my website login?

In the top right corner under the login section, there is a Request Login link.  Click there and submit your email.  If you receive this message in red “There is no user registered with that email address” please send a request to support@seatrailma.com. If you are a property owner in Sea Trail, you will receive a username and password.

Please Note: You do not need to login to view the website.  You only need to login to view private information for property owners only: Member Directory, Important Documents, Board Minutes, Rules Document and Financials (located now on the CAMS website).

What if I forgot my login password?

In the top right corner under the login section, there is a Forgot Password link.  Click there and submit your email.  Our system will immediately send you an email advising you of your temporary password. (If you do not receive your temporary password immediately, please check your SPAM/GREY MAIL folder within your email system.  ATMC and AOL tend to SPAM this email from our server.)

Once logged in, you can click on “Profile”, > “Edit”, > “My Account” > “Change Password” on left side. Also, you can edit other key information from the “Edit Profile” section.

Click here to see extra instructions: https://prnt.sc/f0d14v

If you need additional assistance, please send an email to support@seatrailma.com.

How do I add a photo to my Member Directory Profile on the website?
Click HERE to access detailed directions on adding your own photo to your Member Directory Profile.
How do I change my password?

In the top right corner (STMA Member Log In), enter your username and password in the corresponding fields and click Login.  Once you login, click on Profile in the upper right corner.  You will see your profile > Click on Edit > Click on My Account > on the left side click on Change Password > fill in your Current Password > Add your New Password and Confirm Password > Click the Update Password button.  You will see a confirmation message in green stating “Your account was updated successfully.”

Click here to see extra instructions: https://prnt.sc/f0d14v

How do I update my Member Directory Profile on the website?

Click HERE to access detailed directions on updating your Member Directory Profile.

How do I easily find something I am looking for on the website?
To find anything on the website go to the top right corner of any page of the website and type what it is you are looking for in the SEARCH BOX and click on the spyglass.
What do I do if I'm not receiving regular email notifications from the Master Association President?

In the top right corner (STMA Member Log In), enter your username and password in the corresponding fields and click Login. Once you login, click on Profile in the upper right corner. You will see your profile > Click on Edit > Click on My Account > be sure that your email address is correct > then on the left side click on Notifications > Be sure that the Email Newsletters is checked, if not check it > Click the Update Notifications. You will see a confirmation message in green stating “Your account was updated successfully.”

Click STMA Edit Profile to see extra instructions.

If you continue to not receive the regular emails from the STMA President, please add “president@seatrailma.com” to your address book, check your GREY/SPAM folder for emails from this address and if that doesn’t work, contact your email provider (ATMC, AOL, Yahoo, MSN, Hotmail, etc.).

 

ATTENTION ATMC email addresses:

  • Click HERE for detailed information from ATMC regarding Spam/Grey Mail FAQs

FACILITIES & RESERVATIONS

As a property owner, what amenities am I entitled to use?

The pools at the MAC and Pink Palace Buildings. Tennis Courts, Library, Chapel, Fitness Center, Spa and Beach Parking Lot. The main rooms in the MAC, Pink Palace and Creekside Buildings are by reservation only.

All Master Association members in good standing may have access to the facilities of the Village Activity Center (VAC).  These include indoor and outdoor pools, meeting space, Tiki Bar and their restaurant, House’s Place at the Beach.  In order to take advantage of these facilities, you must document your status as a STMA member and fill out their required forms.  Click https://seatrailma.com/sea-trail-villas-activity-center-vac/ for the specific forms and further information.

What types of activities are restricted from using our facilities?

Examples of activities for which these facilities may not be reserved include, but are not limited to, the following:

• Political Meetings/Fundraisers, Activist Group Meetings/Activities;
• Business meetings of any kind that involve the solicitation of business;
• Meetings of legally registered organizations not established under STMA, whether for profit or not for profit, unless such meetings receive prior approval from the STMA Board of Directors
• Seminars or meetings for the sole purpose of generating commercial opportunity

Please review the STMA Rules document STMA Rules 8-05-2021 Section III, F, 10 d, e & f for more details.

 

How do I make a reservation to use the rooms in the MAC, Pink Palace, or Creekside Building?

Prior to submitting your room reservation, please check the CALENDAR to make certain the room, date and the time you would like to reserve is available.To request a reservation, please click HERE complete and submit the form or call (910) 575-7555.

How do I make a reservation to use the Chapel on the Green and/or Brick Laying?

Prior to submitting your request, please check the CALENDAR to make certain the room, date and the time you would like to reserve is available.To request a reservation, please click HERE complete and submit the form.  For questions, please contact Georgia Phillabaum at 910-579-8396 or Maura Baldwin at 919-649-0497.

What are the hours of operation in our facilities?
  • Beach Parking Lot – 6 am to 10 pm. Access card required. No overnight parking allowed.  Address: 428 1st Street, Sunset Beach
  • Pools – Pink Palace & MAC – 6 am until dusk.  Access card required.
  • Exercise/Fitness Facility & Spa – 5 am to 9 pm. Access card required.
  • Tennis Courts – 6:30 am to 10 pm. Access card required.
  • Jody Hughes Library – 6 am to 6 pm Monday, Tuesday, and Thursday & 6 am to 9 pm Sunday, Wednesday, Friday and Saturday. Access card required.
  • Chapel on the Green – Unlocked between 7:00 am to 5:00 pm.  Access card required between 6:00 am to 7:00 am and 5:00 pm to 7:00 pm.
  • Pink Palace Complex – By reservation only. Access card required.
  • Maples Activity Center – By reservation only. Access card required.
  • Creekside/Multi-Purpose Room  – By reservation only. Access card required.
If there is something wrong with one of the facilities, how can I ask it be fixed?

Immediately contact STMA ASSISTANT COMMUNITY MANAGER, Debbie Cornell, dcornell@camsmgt.com – Phone: 910-579-5374 | Fax: 910-579-2473

EMERGENCY SERVICE (24 hours / 7 days a week)  If you have a true Association-related EMERGENCY outside of business hours that would result in property damage, please dial 877-672-2267 and follow the prompts for emergency assistance.

Where is the Sunset Room located?

The Sunset Room is located via the side door to the Pink Palace building off the pool area.  The Sunset Room is immediately on the left as you enter into the hallway.

ACCESS CARDS

How do I receive a new access card ?

Please complete the NEW ACCESS CARD REQUEST FORM – Click HERE to view and submit this form.

CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE STMA ASSISTANT COMMUNITY MANAGER, DEBBIE CORNELL AT (910) 579-5374 OR EMAIL dcornell@camsmgt.com TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP CARDS.

(An access card is needed to enter pools at the MAC and Pink Palace, Tennis Courts, Library, Chapel, Fitness Center, Spa and Beach Parking Lot.)

How do I replace my LOST access card to the property owner facilties?

You will need to submit PROPERTY OWNER’S LOST ACCESS CARD REPLACEMENT FORM – Click HERE to view and submit this form.  There is a $25 replacement charge so please bring cash or a check to your appointment.

CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE STMA ASSISTANT COMMUNITY MANAGER, DEBBIE CORNELL AT (910) 579-5374 OR EMAIL dcornell@camsmgt.com TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP YOUR CARDS.

 

How do I receive a temporary access card?

The property owner must be in good standing with the STMA. You will need to submit a temporary access card form TEMPORARY ACCESS CARD FORM – Click HERE to view and submit this form.

CARDS MUST BE PICKED UP IN PERSON (THEY WILL NOT BE MAILED). ONCE YOU’VE SUBMITTED THIS FORM, PLEASE CONTACT THE ACCESS COMMITTEE AT (910) 575-8284 OR EMAIL calendar@seatrailma.com TO SET UP AN APPOINTMENT TO PICKUP YOUR CARDS. YOU WILL NEED TO SHOW YOUR ID TO PICKUP CARDS. A $25.00 DEPOSIT CASH OR CHECK IS REQUIRED UPON PICKUP.

Who do I contact if my access card is not working?

Please contact the STMA ASSISTANT COMMUNITY MANAGER, DEBBIE CORNELL AT (910) 579-5374 OR EMAIL dcornell@camsmgt.com (during regular business hours) or (910) 575-8284 to reach an access committee member.

How to do I find a specific event on the STMA Website CALENDAR?

Check out the CALENDAR page!  A row of filters along the top of the calendar provides detailed search functions for all events. 

You are able to search based on the following:
  • Event Category
  • Venue
  • Organizers
  • Day and/or time
  • Location
  • Featured
You can also subscribe to the calendar based on:
  • Google Calendar
  • iCalendar
  • Export the file
Plus, you can change your own calendar view:
  • Day
  • Month
  • List

CONTACT INFO

How do I find the STMA On Site Community Managers phone numbers or email addresses?

STMA Assistant Community Manager:  Debbie CornelL
Phone: 910-579-5374 | Fax: 910-579-2473 |
Email:  dcornell@camsmgt.com

CAMS General Manager (Onsite):  Annette Louder,
Phone: 910-579-5374 | Fax: 910-579-2473 |
Email:  alouder@camsmgt.com

Who are the current members of the Sea Trail Master Association Board & how can I contact them?

Sea Trail Master Association Board of Directors

President:  Roz Dahlen
Vice President:  Steve Miller
Treasurer:  Greg Barratt
Secretary:  Dana Connelly

Members at Large:  Robert Hill, Donald Bean & Todd Rademacher

You can contact them by completing a contact form HERE 

When are the STMA Board Meetings?

The STMA Bi-Monthly Board Meetings are held on the third Wednesday of January, March, May, July and September at the Pink Palace beginning at 3 PM. The STMA Annual Board Meeting is held on the first or second Saturday morning in November. The time and location is determined each year.

Documents (Agenda, Committee and Financial Reports) for the bi-monthly meetings are posted to the CAMS website prior to each meeting. The documents (Agenda & others as determine by the Board) for the Annual meeting are posted to the site prior to the meeting as well.

All residents are encouraged to attend the meetings in person or view later per video which will be posted to the CAMS website  In the future, live streaming of the meetings is the goal.

How do I contact the STMA Calendar to add an event?

To reserve a room in any of the Sea Trail MA facilities, please follow the directions below.

Prior to submitting your room reservation, please check the CALENDAR to make certain the room, date and the time you would like to reserve is available.

To request a reservation, please click HERE, complete and submit the form or call (910 ) 575-7555.

How do I contact the NEWSLETTER to submit an article?
 
Newsletter Submission Guidelines

To submit information to the STMA website Newsletter please:

  1. Send to email address newsletter@seatrailma.com ONLY. No requests will be accepted to personal emails or STMA board members.
  2. Make sure all information is accurate. No editing will be done.
  3. Please confirm with all parties involved that content sent to the Newsletter is approved by all of those who are involved in this posting decision.
  4. If you want to send a flyer/poster, please send as a Word document or PDF file only.
  5. If you only send your information in a flyer or poster without a short blurb to highlight the content please note ONLY a link to the flyer/poster will be published. However, we would recommend a short statement or blurb to draw people into your information in addition to the flyer/poster.
  6. Your information will be published typically in 1-2 business days so plan accordingly and do not wait until the last minute to send a Newsletter submission.
  7. If you want us to re-post your information, please give us the specific date you want it re-posted when you submit your original request.
  8. Due to time restraints, we do not reply back to let you know your information has been posted. Please check the website for the posting.
  9. If the posting is date specific, it is auto deleted the day after. Others may remain longer determined by content.

If you have any questions, please email us at newsletter@seatrailma.com We are glad to help!

 

All information submitted for posting to the website Newsletter must be specific and accurate. No editing of content will be made by the website support.

If I have an item I want to sell (or am looking for an item) how can I advertise it on the website?

Send all of the information for your For Sale/Wanted item/s (including pictures, if you would like of your item to sell) to newsletter@seatrailma.com  Your item will be posted for 30 days on the website and then it will automatically be deleted.  If you have not sold your item or found what it is you are looking, within the 30 days you may opt to re-post it.

The For Sale/Wanted section of the website is only LIVE when there are items being offered for sale or someone is looking for a specific item.

How do I contact some one for website support?

If you are having a problem with the STMA website, please send an email to support@seatrailma.com for assistance.

 

 

CAMS (COMMUNITY ASSOCIATION MANAGEMENT SERVICES)

Who is CAMS?

January 1, 2021, CAMS (Community Association Management Services) located in Wilmington, NC, was selected by our Board of Directors to provide Accounting Services for the STMA.  CAMS is a local Accredited Association Management Company (AAMC) that has provided services to community associations for almost 30 years.

July 2, 2021, our Board of Directors elected to have CAMS transition its services from Accounting Services to FULL Management Services for Sea Trail Master Association, Inc.  CAMS will furnish all services necessary to provide a turnkey community management solution for Sea Trail.

Click HERE to view more CAMS details.

What services does CAMS provide the STMA?

CAMS will furnish all services necessary to provide a turnkey community management solution for Sea Trail. This includes the addition of a professional STMA On-Site Community Manager, Annette Louder who will work with our STMA Assistant Community Manager, Debbie Cornell, the Board of Directors and Committee Chairs in establishing clear policies and procedures, which are consistent with our governing documents and the needs of our community. 

CAMS will be responsible with assisting the board and administration in the following areas:

  • Accounting Services
  • Guidance with Legal
  • ARC Review
  • Common Area & Amenity Management
  • Annual Budget Preparation
  • Property Inspections
  • Coordination of Maintenance Projects with Committees
  • Association Contracts

Click Step by Step Guide to Your CAMS Account to help establish your account.

How can I contact CAMS?

Owners have access to CAMS by phone, email, and 24/7 access to the CAMS Owners Portal.

ON-SITE COMMUNITY MANAGER
Annette Louder
Phone: 910-579-5374 | Fax: 910-579-2473
alouder@camsmgt.com

STMA ASSISTANT COMMUNITY MANAGER
Debbie Cornell, dcornell@camsmgt.com
Phone: 910-579-5374 | Fax: 910-579-2473

OFFICE HOURS
Monday – Friday
8:30 am to 5:00 pm

CONTACT US
877.672.2267  |  910.454.8787
www.camsmgt.com

OWNER’S WEB PORTAL
www.camsmgt.com/owner

BILLING ADDRESS:
Mail payments to:
Sea Trail Master Association, Inc.
c/o CAMS
PO Box 97548
Raleigh, NC  27624-7548

Click HERE for more CAMS details and a link to your portal!

How do we pay our dues or assessments?
Property owners will have 24/7 access to their accounts through CAMS Owners Portal (www.camsmgt.com/owner) where billing and payment preferences can be set and electronic payments can be processed by Automatic Draft (ACH), eCheck or credit card.

Here is the contact information for your questions:

ON-SITE COMMUNITY MANAGER
Annette Louder
Phone: 910-579-5374 | Fax: 910-579-2473
alouder@camsmgt.com

STMA ASSISTANT COMMUNITY MANAGER
Debbie Cornell, dcornell@camsmgt.com
Phone: 910-579-5374 | Fax: 910-579-2473

 

OFFICE HOURS
Monday – Friday
8:30 am to 5:00 pm

CONTACT US
877.672.2267  |  910.454.8787
www.camsmgt.com

OWNER’S WEB PORTAL
www.camsmgt.com/owner

BILLING ADDRESS:
Mail payments to:
Sea Trail Master Association, Inc.
c/o CAMS
PO Box 97548
Raleigh, NC  27624-7548

STMA INFORMATION

Where do I find answers to questions I have about the powers of the Board, Declarant and Operation of our Association?

Answers to these questions can be found in the Second Amended Consolidated Master Declaration and Development Plan (you must be logged in to view Important Documents) Sea Trail Plantation including Covenants, Conditions and Restrictions, “Master Declaration.”  This is the main governing document for Sea Trail Master Association.

Where can I find the STMA rules?

Click STMA RULES 08-05-21 to read the Rules Document.

Please Note:  You must login to view all Important Documents.

How do I submit a RULE VIOLATION to the Sea Trail Master Association?

ALL violations must be submitted online using the Rules Violation ReportClick HERE (Please DO NOT Call)

The Rules Document is housed within the Important Documents for the STMA.  You can access the STMA Rules in various locations to link to the Important Documents page:

  • About Us page > Committees > Rules Committee
  • About Us page > STMA Rules button
  • About Us page > Important Documents button
  • Click HERE to view STMA Rules
  • Type STMA Rules in the Search Box at the upper right hand corner of any page
  • Questions or concerns to Chair: Sylvia Chester at rule.violation@seatrailma.com

MISCELLANEOUS

Are your grandchildren coming to visit & you need some equipment? Do you need medical aids after a procedure?

Are your grandchildren coming to visit and you need equipment for them?  Do you need medical aids after a procedure?  Let Granny’s Closet help you if we have what you need available!  We have the following to borrow:

  • Cribs, highchair, pack n play, bed rails, gates, booster seat, or a high chair/youth chair etc.
  • Medical aids such as crutches, walker, wheelchair, bath/shower chair, or bedside commode.

If you would like to borrow items from Granny’s Closet, please contact one of the following:  Diane Kreuzburg at 910-579-4333, Chris Woods at 910-579-0052 or Eileen Chamberlain at 910-579-3111.  They will check if the item you want to borrow is currently on their list and if so will give you the lender’s name and phone number to contact.

PLEASE NOTE:  Since many items were being stored at homes of those with grandchildren now grown and therefore no longer needing the item, this particular list has gotten shorter.  So if you have items you would like to add to Granny’s Closet and store in your home for others to borrow, please contact one of the ladies above.  They will be glad to add your item and your contact name and information to either of their inventory lists.

Do I need approval to make any changes to the exterior of our house or our property?

This is a limited list of items that approval must be received from the ARC (Architectural Review Committee) before installation or change:

  • color
  • exterior lighting
  • structures including, but not limited to, gazebo, playground equipment, fountains, well facilities, etc.

Please review the ARC Standards (both Design and Construction) HERE for all of the detailed standards/requirements needed for all desired changes.

Click HERE to complete and submit the ARC Request for Change in Design Form required by the ARC Committee for any design changes you want to make to your home and/or property.

 

 

 

Who do I contact to cut down a tree in my yard or if a vacant lot is not bush hogged regularly?

Homeowners tree removal requests and lot mowing questions are handled by CAMS. Please contact STMA Assistant Community Manager:  Debbie Cornell, dcornell@camsmgt.com, Phone: 910-579-5374 with any questions or concerns.

If I have a maintenance issue with my condo/townhome, who do I call?

You should call your maintenance company for your condo/townhome.  They are the ones who will take care of your particular area.  These areas are not the responsibility of the Sea Trail Master Association.

Click Condo Homeowner Associations to view the management company for your condo/town home complex. 

How do I sign up for a golf group?

To view our golf groups, click Golf Groups.  Scroll down and you will see our various golf groups available to join.  You can also signup for a weekly tee time or you can request to join, simply by clicking on the specific email link.  Please contact the golf groups directly to have your questions answered.  Please note the Sea Trail Master Association Administrator cannot answer your questions related to golf.